General terms of use

GENERAL CONDITIONS for use

The purpose of these general terms and conditions is to fix the relationship between Bolgarica BS EOOD (called "Target") and all natural or legal persons (called "Clients") who want to buy products offered online on the Site.

1. General provisions

1.1 Information required by the Consumer Protection Act, the E-Commerce Act and the European Union Directives on the Sale of Products on the Internet

Trade name of the Merchant: Bulgarika BS EOOD

Headquarters and address of management: gr. Burgas 8000, st.Industrial, 4

UIC: 203307024

Bodies that exercise control and provide consumer protection:

Commission for Personal Data Protection

Address: Sofia 1592, bul. "Prof. Tsvetan Lazarov ”№ 2,

tel.: (02) 940 20 46

fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website : www.cpdp.bg

Consumer Protection Commission

Address: 1000 gr. Sofia, Sq."Slavykov" №4A, et.3, 4 and 6,

tel.: 02/980 25 24

fax: 02/988 42 18

hotline: 0700 111 22

Website : www.kzp.bg

In the event of a dispute related to an online purchase, you can use the OPC site: https://ec.europa.eu/consumers/odr/main/index.cfm 

1.2. The site is available at the Internet address www.bolgarica.com and through it Customers can buy and receive services related to the delivery of products that are offered on the Site.

1.3. Through the Site, Customers can receive information about new products, their characteristics, prices, delivery terms and promotions organized by the Merchant.

1.4. The trader is obliged to supply the products ordered by the Clients according to the framework provided by law, guaranteeing the rights of the Users, fully following the good practices of consumer and commercial law.

1.5. The trader uses the services of a third party, in this case the courier company Econt Express Ltd. and Speedy AD, for delivery to the Customers of the purchased products from the Site. The delivery price is determined separately and explicitly from the price of the goods, and in the process of ordering products, the customers have information about the amount of the delivery that will be paid to the courier company.

2. Order, delivery and documents on order

2.1. To order products offered by the Site, each Customer chooses the type and quantity of products it wants to order. He then enters his data, indicates whether he wishes to issue an invoice, and enters a delivery address for the ordered products.

2.2. When placing an order, the Client must agree to these general terms and conditions. In case of disagreement with them, it is not possible to complete the process of ordering products. By agreeing to comply with these General Terms and Conditions, the Client confirms that he has read them, agrees with their content and undertakes to comply with them.

2.3. When filling in the product order data, the Customer undertakes to enter accurate, up-to-date and correct delivery data - names, address, ways of contact. When providing incorrect or incorrect data, it may lose its right to receive the product.

2.4. The e-mail address and telephone number provided by the Client during the order will be used as a channel for communication and exchange of electronic documents, between the Merchant and the Client.

2.5. Each Customer can change the details of a placed order only if it states this by e-mail or telephone conversation, from those provided during the order. Requests for order changes that are made from different from the provided contact methods (e-mail address or telephone) during the order will not be accepted.

2.6. After the correct entry of the data, the Client should send the order for execution from the Merchant. Upon confirmation of the order, the Client will receive at the specified e-mail address information about the order made by him.

2.7. The ordered items are delivered using the services of the courier company Econt Express Ltd. and Speedy AD.

2.8. The term for execution of the delivery of all orders is 5 working days.

2.9. If the Merchant is unable to fulfill an order due to the fact that he does not have the ordered goods in stock, he is obliged to notify the Customer.

3. Consumer protection

3.1. All terms and conditions of this section, as well as the general conditions, apply only to natural or legal persons, for which it can be concluded, that they are consumers within the meaning of the Consumer Protection Act, E-Commerce Act and / or Directive 2011/83 / EC of the European Parliament and of the Council of 25 October 2011.

3.2. The main characteristics of the products offered through the Site are described on the page of the respective product.

3.3. The price of the products announced on the Site are final, announced in BGN (BGN) with VAT included and all other taxes or fees required by law.

Note: All prices, specifications and photos can be changed without notice. It is possible to diverge between the image and the real item without changing the basic parameters and its characteristics.

3.4. Размера на пощенските и куриерските разходи за доставка на продуктите, не са включени в цената за продуктите, обявени на съответната страница, а се налагат допълнително. Техният размер се предоставя като информация при процеса на поръчка, преди тя да бъде изпратена за обработка от Търговеца. Клиентът има възможност да се запознае с нея по време на направа на поръчка, като преди да изпрати дадена поръчка за обработка от Търговеца, му се визуализират всички разходи, които следва да направи, за да получи продуктите, обект на неговата поръчка.

3.5. Информацията, предоставяна на Клиентите е актуална към момента на визуализирането ѝ в Сайта, преди и по време на извършване на поръчка.

3.6. Търговецът задължително посочва условията за доставка на отделните продукти в Сайта.

3.7. Продуктите се заплащат с наложен платеж, при доставката.

4. Отказ от стока

4.1 The customer has the right to cancel the ordered goods within 14 days of receiving the goods in case it is not used, the integrity of its packaging is not violated and is in the form in which it was received, in accordance with the conditions under Art. 55 of the CPA.

4.2 Upon finding a defective product within 24 hours. from its receipt and in case of undistorted commercial type of the goods and packaging, the Merchant undertakes to replace it with a new one according to the warranty conditions of the respective manufacturer or to reimburse the value of the goods paid by the customer, according to Art. 55 of the CPA, as of the date on which the client exercised his right of withdrawal. After this period or in case of violation of the commercial type or packaging of the goods, the repair of the goods is undertaken by the customer.

4.3 The transport and other costs of receiving the goods are at the expense of the customer. In case of non-compliance of the goods with the characteristics indicated on the page, the supplier shall reimburse the entire amount paid by the consumer, including the transport costs paid by the customer for acquisition of the goods in accordance with Art. 59 para 3 of the CPA and within 14 days from receipt of the goods and under condition of undisturbed commercial type of the goods and the packaging.

4.4 Products can only be returned to the address of gr. Burgas 8000, st. Industrial No 4.

4.5. The customer undertakes to keep the received products with the care of a good owner, to keep the original packaging for the entire term of the warranty and the period of possibility to return the goods.

5. Other conditions

5.1. The trader delivers and transmits the goods to the Customer within the specified deadlines.

5.2. The customer must inspect all products contained in the delivery at the time of receipt. If one or more of the products do not meet the requirements and technical characteristics, notify the Merchant immediately.

5.3. The trader guarantees and takes measures for protection of the personal data of the Client according to the Personal Data Protection Act.

5.4. The Client agrees that the Merchant will process his personal data for the purposes of the orders made only. The trader has no right to provide this data to third parties without an order from a competent authority of the Republic of Bulgaria.

5.5. The client, placing an order on the Site, agrees to receive commercial messages from the Merchant for future marketing purposes and campaigns, declaring for these same electronic messages that he will not treat them as unsolicited commercial messages within the meaning of the Consumer Protection Act and the E-Commerce Act.

5.6. These general terms and conditions are constantly visible at an Internet address www.bolgarica.com

and may be amended by the Merchant without him being obliged to notify in advance.

5.7. Any invalidity of any of the provisions of these general terms and conditions will not invalidate the order made by the Client.

5.8. For issues not settled in these general terms and conditions related to the implementation and interpretation of the terms of orders on the Site, the two parties first consult the Mediatorial Court at the Chamber of Commerce and Industry of the Republic of Bulgaria and then the Consumer Protection Commission. In case of non-reaching of consent before the Mediatorial Court, the laws of the Republic of Bulgaria through the respective competent authority at the address and seat of the Merchant shall apply.